Terms of Service

1. Agreement and definitions

These Terms of Service (the "Terms") are a binding agreement between Camus LLC, doing business as Habit of Care ("Habit of Care," "we," "us," or "our"), and the person or entity that accesses or uses the Services. The "Services" include our websites, applications, portals, software, content, support, and related features.

For these Terms:

• A "Customer" is a provider, practice, organization, or other entity that purchases, administers, or uses a professional account.
• An "Authorized User" is a provider, administrator, workforce member, contractor, or other person whom a Customer permits to use its account.
• A "Client User" is an individual invited to use a client-facing feature in connection with a Customer.
• "User" means any Customer, Authorized User, or Client User, as the context requires.
• "Customer Data" means data, files, messages, instructions, recordings, images, entries, and other content submitted to or generated through a Customer account. Customer Data includes Client User data connected to that account.

You accept these Terms when you access or use the Services, click to accept, create an account, accept an invitation, sign an order, or pay an invoice. If you do not agree, do not use the Services. If you use the Services for an organization, both you and the organization agree to these Terms.

These Terms incorporate our Privacy Policy, Consumer Health Data Privacy Policy, any applicable order form, accepted service-specific terms shown in the applicable product workflow, data processing addendum, Business Associate Agreement ("BAA"), and other signed agreement. A signed agreement controls over these Terms to the extent of a direct conflict. A BAA controls only with respect to protected health information ("PHI") within its scope.

2. Eligibility and authority

Professional and administrative accounts are for individuals who are at least 18 years old. If you create or administer such an account, you represent that you are legally able to enter these Terms, have authority to bind the Customer, and will provide accurate and current information.

A Client User may use the Services only through an authorized invitation or other approved workflow. A minor may use a client-facing feature only when the Customer has determined that the use is lawful and appropriate and has obtained any required consent, authorization, or assent. A child under 13 may not self-register. A parent or legal guardian who accepts these Terms for a minor represents that they have authority to do so. Applicable law may give a minor confidentiality or control rights that differ from a guardian's rights.

The Services are designed primarily for use in the United States. You may not use them from another jurisdiction unless we have approved that use in writing and the Customer has confirmed that the use complies with applicable law.

3. Clinical, professional, and emergency boundaries

Habit of Care is a technology provider. We do not establish a provider-client relationship, practice medicine or mental health care, make diagnoses, prescribe treatment, verify that a provider has reviewed information, or guarantee a clinical outcome. Educational materials, templates, scores, analytics, reminders, AI output, and other content are informational tools only.

Customers and their providers are solely responsible for:

• licensure, credentialing, supervision, scope of practice, professional insurance, and the lawfulness and quality of care;
• deciding whether and how the Services fit a Client User's needs, capacity, risks, language, accessibility, and care plan;
• obtaining informed consent and any privacy, recording, guardian, telehealth, research, or other authorization;
• reviewing Client User submissions and AI-assisted output with appropriate frequency and using independent professional judgment;
• communicating when information will be reviewed and what channels to use for routine, urgent, and emergency needs; and
• maintaining any legally required medical, clinical, billing, or business record outside the Services if the Services are not designated as the Customer's official system of record.

The Services do not provide real-time or continuous monitoring. Users must not rely on notifications, risk labels, scores, messages, or AI features to identify or respond to an emergency. If there is an immediate threat to life or safety, contact local emergency services. In the United States, call 911 or call or text 988. Do not use support email for emergencies.

4. Accounts, access, and organization control

You must use unique credentials, keep credentials and devices secure, enable multi-factor authentication when offered or required, and promptly report suspected unauthorized access. You are responsible for activity performed through your credentials unless applicable law provides otherwise.

A Customer is responsible for approving Authorized Users, assigning least-privilege roles, reviewing access, removing access promptly, and ensuring that account use complies with these Terms. Organization administrators may manage accounts, view account information and Customer Data according to assigned permissions, reset credentials, restrict features, transfer account content, or end access. If you use an organization-provided email address or join an organization account, the organization may control that account.

Client User access and sharing depend on the active connection, settings, and instructions established by the Client User and Customer. Ending a connection may end access without deleting records that the Customer or Habit of Care must retain. Users must keep contact information current so we can send security, billing, and legal notices.

5. Subscriptions, practice-direct services, billing, and taxes

Prices, included features, usage limits, billing periods, and any service credits are stated in the applicable order, checkout, or pricing page. Unless an order says otherwise, a paid subscription renews automatically for the same period at the recurring price displayed when authorized until canceled. You authorize us and our payment processor to charge the payment method on file, including applicable taxes and approved adjustments. The web billing flow requires express recurring-billing authorization and retains versioned evidence of the plan, amount, cadence, and acceptance.

We may change a recurring price or billing term prospectively only after giving any advance notice required by the order or law, and we will obtain renewed consent where required. The Customer may cancel before the change takes effect. No renewal charge should occur after cancellation becomes effective.

You may cancel through available account settings or by contacting support before renewal. Unless law or a signed agreement requires otherwise, cancellation takes effect at the end of the paid period, fees are non-refundable, and partial periods are not prorated. Failed or disputed payments may result in restricted access, collection costs, suspension, or termination. You are responsible for taxes other than taxes based on our net income.

A Customer may use an approved workflow to offer its own professional service to a Client User. For Practice Review, the Customer is the seller, chooses and discloses the client fee, controls service delivery, and creates any eligible post-service charge directly on its connected Stripe account. Habit of Care does not collect, split, transfer, or pay out the Customer's client-service revenue. A recurring authorization does not permit a charge for an incomplete period, and access to the underlying client tools is separate from buying Practice Review. The Customer is responsible for its pricing, professional service, refund policy, taxes, receipts, disputes, connected account, insurance-billing decisions, and compliance with applicable law and payer contracts.

Practice Review is self-pay by default and must not be submitted to a government healthcare program. A commercial coverage workflow may be used only when the product contains current, source-backed permission for the exact Customer, payer, plan, service, and billing arrangement. Trials, promotions, credits, and referral programs may have additional eligibility and verification rules. We may withhold, reverse, expire, or correct a platform benefit obtained through mistake, fraud, duplicate activity, refund, chargeback, ineligible activity, or violation of applicable terms. Payment card details and connected-account identity, tax, or bank information are collected directly by our payment processor and are not stored in full by Habit of Care.

6. License and acceptable use

During the applicable term and subject to these Terms, we grant each authorized User a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for their intended personal or internal professional purpose. We reserve all rights not expressly granted.

You may not, and may not help another person to:

• use the Services unlawfully, fraudulently, deceptively, outside an authorized professional scope, or in violation of another person's rights;
• access a person, tenant, account, record, or feature without authorization or bypass an access, rate, safety, payment, or security control;
• share credentials, impersonate another person, misstate an affiliation, scrape the Services, or use bots except through an interface we expressly authorize;
• copy, sell, sublicense, rent, distribute, reverse engineer, decompile, or attempt to discover non-public source code, models, prompts, algorithms, or security mechanisms, except where law prohibits this restriction;
• upload malware, conduct penetration or vulnerability testing without written permission, overload the Services, or interfere with another User;
• use the Services or output to discriminate unlawfully, make a solely automated high-impact decision, surveil a person without authorization, or create misleading clinical, billing, legal, or professional records;
• submit data that the Customer lacks authority to process, or place PHI in URLs, email subject lines, payment or payout metadata, ordinary support tickets, public fields, or other locations not designated for clinical information; or
• use the Services to develop or train a competing product using unauthorized access, scraping, or extraction.

We may investigate suspected misuse and preserve or disclose information as permitted by the Privacy Policy and law. A Customer must cooperate with reasonable security, fraud, privacy, and compliance investigations.

7. Customer Data and confidentiality

As between the parties, the Customer or applicable User retains its rights in Customer Data. You represent that Customer Data is accurate to the extent required for its use and that you have all rights, notices, consents, and lawful bases needed for us and our subprocessors to process it as described in the applicable agreements.

You grant us and our approved subprocessors a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only to provide, secure, maintain, support, and improve the Services; follow documented Customer instructions; prevent fraud or harm; and comply with law. Improvement using Client Data will use de-identified or aggregated information unless an applicable agreement and law expressly permit another use. We do not obtain ownership of Customer Data.

Each party will use reasonable care to protect the other party's non-public confidential information and will use it only for the relationship. Confidential information does not include information that the receiving party can document was lawfully public, already known without restriction, independently developed, or lawfully received from another source. A party may disclose confidential information when legally required after providing notice where permitted.

Customers should collect and submit only information reasonably necessary for the intended workflow. The Services are not intended to store psychotherapy notes, legally privileged material, forensic records, genetic data, or other specially regulated records unless a signed agreement and approved configuration expressly cover that use.

8. Privacy, HIPAA, and sensitive records

Our Privacy Policy explains our general personal-information practices, and our separate Consumer Health Data Privacy Policy explains state-law practices and rights for consumer health data. When we process Client Data for a Customer, the Customer generally determines why and how the data is used, and the Customer's own privacy notice and legal duties also apply.

The fact that the Services can process health-related information does not mean every account, Customer, or data flow is subject to HIPAA. If Habit of Care will create, receive, maintain, or transmit PHI as a business associate, the Customer must execute our BAA before submitting PHI. The BAA, not these Terms alone, governs that PHI. A Customer may not enable or use a vendor integration for PHI unless the integration has been approved for that purpose.

Records subject to 42 C.F.R. Part 2, state mental-health confidentiality laws, minor-consent laws, or similarly heightened restrictions may be submitted only when the Customer has confirmed applicability, obtained required consent, executed any required agreement, and received written confirmation that appropriate controls are enabled. Customers must not assume that ordinary sharing permissions satisfy these specialized rules.

Each party will notify the other of a suspected security or privacy incident affecting the Services without unreasonable delay through the designated security or privacy contact. Habit of Care will provide legally or contractually required incident notice according to the applicable BAA, agreement, and law.

9. AI-assisted and automated features

Some features use artificial intelligence or automated analysis to draft text, summarize data, identify patterns, suggest activities, transcribe audio, or support administrative workflows. These features may send selected inputs to an approved AI service provider and return generated output. Availability depends on the Customer's configuration and applicable agreements.

AI output can be incomplete, inaccurate, biased, outdated, or unsuitable for a particular person. It is not a diagnosis, risk assessment, treatment recommendation, medical record, or substitute for direct evaluation. A qualified User must review the underlying information and validate output before using, editing, sharing, or placing it in a record. Do not use AI output as the sole basis for a clinical, safety, employment, insurance, legal, or other high-impact decision.

As between the parties and to the extent permitted by law, you retain rights in your inputs and receive any rights we may have in output generated specifically for you. Output may not be unique, may resemble output provided to others, and may not qualify for intellectual-property protection. You are responsible for checking output for accuracy, confidentiality, permissions, and infringement.

10. Third-party services and integrations

The Services may interoperate with payment, payout, cloud, communications, identity, analytics, AI, single sign-on, or other third-party services. Your use of a third-party service may be governed by that provider's terms and privacy policy. We are not responsible for a third party's independent acts, content, availability, or changes.

If you or a Customer enables an integration, you instruct us to exchange the information reasonably necessary to operate it. The Customer is responsible for evaluating the integration, configuring it appropriately, and obtaining required permission. We may disable an integration that creates a security, privacy, legal, operational, or contractual risk.

11. Intellectual property, content, and feedback

The Services, including software, designs, interfaces, templates, documentation, trademarks, and Habit of Care content, are owned by Habit of Care or our licensors and protected by law. These Terms do not grant a right to use our names, logos, or marks except as necessary to use the Services.

If you provide ideas, suggestions, or feedback that do not contain Client Data or other confidential information, you grant us a perpetual, worldwide, royalty-free right to use and incorporate that feedback without obligation to you.

If you believe content in the Services infringes copyright, send a notice to our Copyright Agent at dmca@habitofcare.com and Camus LLC, Attn: Copyright Agent, 1141 N. Martin Luther King Jr. Drive, Milwaukee, WI 53203. The notice must identify the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement, a statement under penalty of perjury that the notice is accurate and that you are authorized to act, and your physical or electronic signature. We may remove material, notify the submitting User, process a compliant counter-notice, restore material when legally appropriate, and terminate repeat infringers.

12. Availability, support, beta features, and changes

We may maintain, update, add, limit, or discontinue features. We will use commercially reasonable efforts to avoid material disruption and, where practical, give notice of a material discontinuation. No service level, support response time, backup commitment, or data-recovery commitment applies unless stated in a signed agreement.

Preview, pilot, trial, and beta features may be incomplete, change without notice, and contain additional risk. They are provided for evaluation, may not be approved for PHI or production use, and may be discontinued at any time. A label, description, or marketing statement does not expand a signed security, privacy, or compliance commitment.

13. Suspension, termination, and data return

You may stop using the Services at any time. A Customer may terminate according to its order or, if no order specifies a process, by canceling the subscription. Either party may terminate for a material breach that is not cured within 30 days after written notice, unless the breach cannot be cured.

We may immediately restrict or suspend access when reasonably necessary to protect a person, data, funds, or the Services; respond to a security or legal risk; prevent fraud or unauthorized use; address nonpayment; or comply with law. When reasonable, we will limit the scope and duration of a suspension and notify the Customer.

After termination, access ends and Client User connections may close. Before termination, the Customer is responsible for exporting data it needs through available features. We will return, retain, delete, or de-identify Customer Data according to the signed agreement, BAA, documented Customer instructions, applicable law, legal holds, and our retention schedule. Deletion from active systems may not immediately remove data from restricted backups that age out under established schedules. We may retain account, transaction, security, and legal records as permitted or required by law.

Payment obligations and provisions that by their nature should survive will survive, including provisions concerning confidentiality, intellectual property, data handling, disclaimers, liability, indemnification, disputes, and general terms.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUT AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." HABIT OF CARE DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, or suitable for every clinical, regulatory, or business purpose; that data will never be lost; or that output will be accurate or produce a particular outcome. You are responsible for evaluating the Services, maintaining appropriate records and contingency procedures, and determining whether use complies with your obligations. Some jurisdictions do not allow certain disclaimers, so some of this section may not apply to you.

15. Limitation of liability and indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HABIT OF CARE AND ITS AFFILIATES, PERSONNEL, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS; BUSINESS INTERRUPTION; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY THE CUSTOMER FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100. This limitation applies across all theories of liability and all claims in the aggregate. It does not limit liability that cannot lawfully be limited.

A Customer will defend, indemnify, and hold harmless Habit of Care and its affiliates and personnel from third-party claims, damages, penalties, judgments, costs, and reasonable attorneys' fees arising from the Customer's or its Authorized Users' professional services, Customer Data, breach of these Terms, violation of law, infringement of third-party rights, failure to obtain required consent, or unauthorized or negligent use of the Services. This obligation does not apply to the extent a claim was caused by Habit of Care's breach of these Terms or willful misconduct. We will give reasonable notice, allow the Customer to control the defense with qualified counsel, and cooperate at the Customer's expense. The Customer may not settle a claim in a way that admits our fault or imposes an obligation on us without our written consent.

16. Governing law and dispute resolution

Please read this section carefully. It requires individual arbitration and limits how disputes may be brought, except where law prohibits those limits.

Before filing a claim, a party must send an individualized written notice describing the parties, account, facts, legal basis, and requested relief to the contact below and allow 30 days for good-faith resolution. The notice must be personally signed, and the receiving party will participate in a good-faith conference if requested. This step is a condition precedent to arbitration or litigation. It does not prevent urgent injunctive relief, and any limitations period is tolled during the 30-day period.

These Terms are governed by Wisconsin law, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final, binding, individual arbitration administered by the American Arbitration Association ("AAA"). The then-current AAA Commercial Arbitration Rules apply to Customer disputes; the then-current AAA Consumer Arbitration Rules apply when those rules govern an individual Client User dispute. The Federal Arbitration Act governs this arbitration provision. If AAA is unavailable, a court with jurisdiction will select a substantially similar administrator. Except for questions expressly reserved for a court below, the arbitrator has exclusive authority to decide disputes about the interpretation, applicability, enforceability, or formation of this arbitration provision.

Notwithstanding anything else in these Terms, a person alleging conduct constituting a sexual-assault or sexual-harassment dispute may elect for the case to proceed in court to the extent provided by 9 U.S.C. §§ 401–402. A court, not an arbitrator, will determine whether that federal chapter applies as federal law requires. We will not enforce a predispute arbitration agreement or joint-action waiver where that election makes it invalid or unenforceable.

For a Customer dispute, arbitration will occur before one arbitrator in Dane County, Wisconsin, or remotely if the arbitrator permits. For a Client User dispute, location and fees will follow applicable AAA Consumer Arbitration Rules and law. The arbitrator may award the same individual remedies a court could award but may not consolidate claims or preside over a class, collective, coordinated, or representative action. Each party will pay fees allocated under the governing rules, except that we will pay fees we are required to pay for this provision to be enforceable.

EACH PARTY WAIVES A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, COORDINATED, OR REPRESENTATIVE ACTION. Either party may bring an eligible individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property, confidential information, security, or unauthorized access. Nothing waives a nonwaivable right to seek public injunctive relief in court. A court, not the arbitrator, will decide the enforceability of the class-action waiver and whether a claim seeks nonwaivable public injunctive relief. If the waiver is unenforceable for a particular claim or remedy, that claim or remedy will be severed and proceed in court after completion of any arbitrable individual claims, unless applicable law requires a different sequence; the remaining claims and this arbitration provision remain enforceable.

A new Client User may opt out of arbitration by emailing contact@habitofcare.com within 30 days after first accepting these Terms, with the subject "Arbitration Opt-Out" and the User's full name and account email. Opting out affects only this arbitration provision and does not affect the rest of the Terms.

To the extent permitted by law, a claim must be filed within one year after it arose or it is permanently barred. A legally required longer period controls. If a dispute is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Dane County, Wisconsin, except that an eligible individual claim may be brought in another lawful small-claims venue.

17. Changes, general terms, and contact

We may update these Terms to reflect changes in the Services, law, risk, or business practices. We will post the updated Terms and change the date above. If a change materially reduces your rights or increases your obligations, we will provide advance notice when required by law. Changes apply prospectively from their effective date. If you do not agree, you must stop using the affected Services and cancel before the change takes effect.

These Terms and incorporated agreements are the entire agreement concerning their subject and replace prior discussions about that subject. Purchase-order terms do not apply unless we sign them. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of all or part of our business. There are no third-party beneficiaries except as expressly stated.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience only. "Including" means "including without limitation." Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations and obligations concerning data security and confidentiality.

Notices may be delivered electronically to the email or in-product account associated with you. Legal notices to Habit of Care must be sent to: