Resolve invitation and connection problems
Help clients who cannot find, accept, or complete a provider invitation, and check the connection state without asking the practice to diagnose an email or account problem.
Let product support handle product problems.
Keep care with the practice.
Habit of Care supports clients with invitations, account access, checkout, subscriptions, settings, and product use so providers do not have to become the technical help desk.
What it helps you do
Protect the client experience and the provider's time when technology gets in the way.
Clients have a direct route for product questions and a Help Center for common tasks. The practice remains responsible for clinical communication, review expectations, urgent concerns, and the care it provides.
Restore access without collecting credentials
Support covers sign-in, verification, password recovery, and account-access questions. Providers should never collect a client password, verification code, payment card number, or other secret.
Handle checkout and subscription questions
Clients can contact Habit of Care about checkout, enrollment, cancellation, renewal, and other product or subscription issues instead of routing billing details through a provider.
Help clients complete everyday product tasks
Support can explain where to find assignments, how to use the available activity and sharing controls, and where supported settings live in the client experience.
Give clients self-serve answers first
The Help Center provides focused guidance for common setup, access, connection, assignment, and sharing questions, reducing the number of routine issues that need a support conversation.
Keep urgent and clinical needs in the right channel
Product support is not clinical care or emergency response. Practices state how clients should ask care questions, when messages are reviewed, and what route to use for urgent or safety needs.
Give clients a product-support route that does not consume provider time.
Start free to connect a client, or request a demo to see the Help Center, account flows, and support boundaries.