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Manage agent presets

Create, name, update, copy, and retire reusable provider configurations.

4 min readUpdated July 2026

Build a preset

  1. 1
    Start from a template or custom setup

    Choose the closest appropriate starting point.

  2. 2
    Configure the details

    Set support style, activity categories, desired outcomes, monitoring, boundaries, and approval behavior.

  3. 3
    Name it clearly

    Use a purpose-based name without client-identifying information.

  4. 4
    Save and review

    Read the full saved preset before assigning it.

Update safely

When changing a preset, check whether existing client assignments keep their current configuration or receive the update. Review each affected client as shown in the product.

Remove unused presets

Keep in mind

Do not delete a preset merely to hide an active workflow. Pause or reassign affected clients first.

Need more help?

Talk with product support

Tell us what you were doing and what went wrong. Include the page, device or browser, and any visible error. Do not send passwords, verification codes, payment details, or client information.

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