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AI-supported conversations

Choose a conversation support option, set its purpose and review timing, and review only information the client shares.

4 min readUpdated July 2026

Choose with a clear purpose

  • Match the conversation support option to the client’s plan and readiness.
  • Explain the role of AI, the provider’s review timing, and the route for urgent support.
  • Set expectations for what the client should bring back to the next provider conversation.

Assign and review

  • Add the activity from the library and personalize its instructions.
  • Choose a due date or recurrence and approve the assignment.
  • Review only summaries or conversation information the client has chosen to share.

Use the right support route

Important

Use direct clinical assessment, crisis support, or emergency action whenever the situation calls for an immediate human response.

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