Skip to help content
Help Center
Insurance routes

Set up an insurance route

Move through practice gates, provider evidence, coverage provenance, a clinician-locked care record, and deterministic route preview.

8 min readUpdated July 2026
Open Insurance routes

Follow the five-step path

  1. 1
    Complete the practice record

    Record approved BAA evidence, the Part 2 determination, required access control, and the remittance approach before importing client information.

  2. 2
    Add the exact treating-provider credential

    Select the credential that matches the provider. The system does not substitute a clinical-psychologist rule for another profession.

  3. 3
    Submit dated provider evidence

    Work through identity, taxonomy, license, payer enrollment, PTAN, TIN, reassignment, service location, transaction enrollment, opt-out, and exclusion evidence.

  4. 4
    Add coverage and care evidence

    Use the same client record, preserve coverage provenance, and save only clinician-reviewed service facts.

  5. 5
    Preview the route

    Review every blocker. A preview is not a coverage decision, payment promise, or authorization to submit a claim.

Know what completion can prove

Client assignment completion may support clinical review. It contributes no qualifying practitioner minutes by default and does not qualify an ordinary portal activity as an RTM or DMHT device.

Important

Do not enter unsupported facts simply to clear a blocker. Save the incomplete record and resolve the evidence through the appropriate practice workflow.

Read the result

Claim-ready means the current rule and recorded evidence passed the available checks. Blocked means at least one named requirement remains unresolved.

Keep in mind

Direct submission remains unavailable until the separate legal, security, coding, transaction, and controlled-beta release gates pass.

Need more help?

Talk with product support

Tell us what you were doing and what went wrong. Include the page, device or browser, and any visible error. Do not send passwords, verification codes, payment details, or client information.

Email support
Esc
Type a question or topic
moveEnter open